Woolcotts Cross Cottage - Self-Catering Holiday Cottage, Exmoor National Park, Somerset  
Woolcotts Cross Cottage ~ Terms and Conditions


Terms and Conditions of Booking

1. Arrival and departure: our bookings are from Friday to Friday and during off peak weeks short breaks are available starting on Friday and finishing on Monday or starting on Monday and finishing on Friday. As we need time for preparing the cottage between guests, we ask that you arrive after 4pm and leave by latest 10am on your departure date.

2. Booking confirmation is secured by a non-refundable deposit of 100 per week. The balance is due 4 weeks prior to the holiday date.

3. Cancellation: should you have to cancel, please inform us immediately. We will do our utmost to re-let the cottage and return your payment. If this is not possible, no monies paid can be refunded. We would earnestly recommend that a cancellation protection insurance is taken out at the time of booking.

4. Non availability: should the cottage become unavailable for any reason beyond our control (see "force majeure clause 11) we have the right to cancel your booking. However, we will do our utmost to offer alternative accommodation. If this is not possible, all monies paid will be refunded including the deposit. We regret we are unable to pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

5. Numbers: the maximum number occupying the cottage is limited to three persons. Babies under two years of age are not counted as members of your party.

6. Pets: we welcome a maximum of two fully house-trained dogs. Please ensure that you bring your pet baskets with you as under no circumstances should they be allowed in bedrooms or on chairs or sofas. Dogs may not be left in the cottage unattended. There is a pet charge of 10 per week or part thereof per dog.

7. Access: the owners reserve the right to have access to the cottage at all reasonable times but giving prior notice whenever possible.

8. Your property: we cannot accept responsibility for loss or damage to your property, or for personal injury or damage to cars parked on our premises at your risk.

9. Damage: we endeavour to maintain a high standard of comfort and cleanliness at all times. We ask you therefore to ensure that all furniture, fittings and effects are kept in the same good condition as they were found. We reserve the right to charge for any non-trivial damage howsoever caused.

10. Shortcomings: please notify us as soon as possible of any shortcomings so that prompt remedial action can be taken. Please note that we can only consider complaints brought to our attention during the time of your stay.

11. Force majeure: we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to "force majeure." Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

 

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